Examinando por Autor "Aguilar Villegas, Manuela"
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Publicación Acceso abierto Diagnóstico de la gestión por procesos en los hoteles del Municipio De Medellín.(Universidad EIA, 2011) Montoya De Bedout, Natalia; Aguilar Villegas, Manuela; Cortés Pérez, Hernán DaríoThis document includes a complete diagnosis of the process and control management for the hotel segment in the city of Medellin. The study was initiated by gathering and studying secondary information. Afterwards, 7 variables were identified: customer satisfaction, the relationship between employee and employer, relationships held with external groups (suppliers, government, and competition), technology, process planning, process control, process improvement. These variables were divided as well in order to evaluate them.